Shopping with Us: FAQs
Buying online can be convenient and cost effective but we have noticed many clients seem to have the same concerns before their first time purchase. We have compiled a list of links to frequently asked questions:
- What payment methods can I use?
- How to order?
- What delivery options are there?
- What is the Exchange, Refund or Returns Policy?
What payment methods can I use?
Will my card details be safe?
Tackshop.co.za maintains the highest levels of security and realise how important it is to securely store any information which you provide. Due to this we have partnered with Fastpay as our third party payment processing service provider. Payfast offer clients a safe and secure platform to process credit card, EFT and Bitcoin payments using the highest SSL encryption technology.
What payment methods do you accept?
We accept all major credit cards, EFT payments and direct deposits. Banking details are provided on checkout when processing your order.
When will I be charged?
Card payments are charged immediately after security checks. In the even that a Pre-Order is placed via our website your order payment will only be processed once your order is ready to dispatch.
How to order?
How do I place an order online?
Browse through our catalogue via the categories on our website. Our website carries a real time inventory of stock in our retail outlet. Once you have selected the product you desire with colour and size variation you need, simply select ADD TO CART button. There are some items that may temporarily out of stock and we allow a pre-order to be placed, this will be indicated by AVAILABLE TO PRE-ORDER button instead.
Once you have selected an item to add to your cart you can continue to shop for other products to add to your order or proceed to checkout by selecting the GO TO CHECKOUT button under the order sub-total.
Another handy feature of your shopping cart page is that you can calculate shipping fees before proceeding to checkout. To the bottom left hand corner of your screen you can select the options underneath the “Get Shipping Rates” heading. Once you have selected your region and typed in your postal code you can select the CALCULATE SHIPPING button to view shipping options and prices for your current order.
Once in the checkout area you will add your customer information such as delivery address, contact details and desired shipping method.
Once you have inputted the above data you can proceed to select payment method and either be directed to the Fastpay website to complete a card transaction or if you are doing a direct deposit simply select the BANK DEPOSIT option whereby bank details will be supplied onscreen after order is placed.
To finalise your order please select the PLACE MY ORDER BUTTON
Once your order has been placed you will receive an email confirming your order.
Can I place orders via telephone?
Ordering online is quick easy and secure but if you prefer to order via telephone please feel free to call us on 011 024 1019 or 072 079 5241 and we will gladly assist.
Can I change my order?
You can change your order as long as it has not already been processed to be dispatched. Please send clear order change instructions to Nicole@tackshop.co.za or Info@tackshop.co.za and we will assist where we can.
What delivery options are there?
We offer three shipping methods to clients:
This service is through the South Africa Post Office. Free postage nationally throughout South Africa for parcels under 3kgs. Parcels over 3kg weight will be charged a shipping fee. This fee can be calculated in your shopping cart before checkout.
Johannesburg and Pretoria enjoy free shipping of all orders valued over R400.00 and have a volumetric weight under 3kg. Orders over 3kgs will be charged at the calculated shipping fee. This fee can be calculated in your shopping cart before checkout.
National Orders in South Africa that lie outside of the Gauteng region carry courier fee charge per volumetric weight. This fee can be calculated in your shopping cart before checkout.
Postnet Counter to Counter delivery:
Postnet retail stores offer a counter to counter courier service. This service charges per volumetric weight. This fee can be calculated in your shopping cart before checkout.
Clients are welcome to collect their orders directly from our retail store in Alberton, Johannesburg. Please note orders can only be collected once your order collection notification has been emailed to you by the Tackshop team. For urgent orders please notify us in the notes section of your shopping cart before checkout.
What is the Exchange, Return and Refund Policy
When buying items online there will be times when a client requires a different size variation to the item they have received. We welcome exchanges on the condition that the exchange notice is sent to us in a timely manner and that the items are in a re-saleable condition. Return of items to our retail store fall on the client, shipping fees are non-refundable. Please take care when parcelling goods back to us so that the items packaging needs to reach us in a state that allows us to add the item back into stock for resale.
When items are returned for reasons such as incorrect size/fit and are needed to be exchanged please note we need to ensure the item/s are returned in a re-saleable condition. Our expectation mean you’ve kept all your original packaging and labels intact and that the item is undamaged and unused. On receipt of your goods we are happy for you to inspect them/try on clothing items but if you use the item, remove tags or soil the item this may affect your rights to return goods for a full refund, exchange or credit. We reserve the right to refuse an exchange or refund if the goods are not in saleable condition.
Please note items purchased on sale are not available for exchange, return or refund.
Will I be refunded any return shipping fees?
We’ll refund return costs up to our standard delivery option cost if:
- You received the incorrect item
- You received a damaged item
- You received a defective item
For all other returns, delivery is at the client’s cost.
What happens when I have a defective product?
We always endeavour to represent the brands we stock to the highest level and clients are welcome to send through their product defect queries.
When dealing with a defective product please keep in mind that some of our suppliers are international and that a defective product complaint can take up to two weeks to finalise due to time zones or the fact that the physical item cannot be viewed by the supplier other than a photograph.
Wear and tear of an item falls out of ours and the suppliers hands, products that have clear signs of wear and tear or improper care to the manufacturer/label instructions will hamper a warranty claim. Manufacturer defects should be presented with immediate effect to ensure your query is handled favourably, please do not use the item further once a product defect has appeared/occurred.
How long do I have to return/exchange items?
Our returns policy is 10 working days from receipt of goods. Please ensure unwanted, incorrect or exchange items have nee notified to us within this time frame.